“This document outlines the terms and conditions applicable to the use of MONZA GRUPPO d.o.o.’s website – seagulldubrovnik.com – and the provision of our services. By accessing our website or utilizing any of our services, you explicitly agree to abide by these terms and conditions. Should you find these terms unacceptable, you are advised not to use our website or engage our services.

1. Company Information

Registered Address: Od Gaja 56, 20000 Dubrovnik, Croatia
Email: lorenmehic@gmail.com | info@seagulldubrovnik.com
Phone: +385 91 151 7695

2. Scope of Services

MONZA GRUPPO d.o.o. is recognized as a distinguished provider, specializing in delivering high-quality services tailored to meet our clients’ needs. Our wide array of offerings includes professional services designed to deliver excellence and exceed expectations in our field of expertise. We specialise in boat tours in Dubrovnik and its vicinity, land tours in Dubrovnik and its vicinity, tailor-made tours, airport transfer from Dubrovnik airport or to Dubrovnik airport and similar services.

3. Booking and Payment

a. Booking Process: We employ a secure, efficient process for all bookings, ensuring your reservations are handled promptly and professionally.

b. Deposit Requirements: No deposit is required to secure bookings with MONZA GRUPPO d.o.o. Specific services may require advance payment or adhere to different payment conditions, which will be communicated during the booking process.

c. Payment Methods: On our website, we only accept a credit card payment with a variety of credit cards such as Mastercard®, Maestro®, Visa, AmericanExpress, and all of the other credit card providers.

d. Cancellation and Refunds: Our cancellation and refund policies are designed with our customers’ needs in mind, and they vary depending on the specific service you have booked. It is of utmost importance that you review the cancellation and refund policy relevant to your selected service before finalizing your reservation. Here’s a breakdown of our standard cancellation and refund policy for tours and experiences:

  • Standard Cancellation Policy: If you need to cancel your booking, you are entitled to a refund under certain conditions. Should you cancel your tour or experience at least 3 days (72 hours) before the scheduled start, you will be eligible for a 50% refund of the total booking amount. This policy allows us to accommodate other guests who may wish to book the tour or experience.
  • Late Cancellation: If you cancel your booking within 1 day (24 hours) of the tour or experience, the full amount of the booking will be retained by us. This is because the proximity of the cancellation to the event date significantly impacts our ability to fill the vacated slot.
  • Flexi Refund Option: Recognizing that plans can change unexpectedly, we offer a Flexi Refund option for added flexibility. This option, available for an additional fee of 49.99€ at checkout, allows you to cancel your booking up to 24 hours before the start time of your tour or experience and receive a 100% refund. For example, if your tour is scheduled to start at 08:00 AM on a Tuesday, and you cancel at 08:00 AM on Monday, you will receive a full refund of the initial price, thanks to the Flexi Refund option. This option is designed to provide peace of mind for those whose plans are more fluid, ensuring that you can book with confidence knowing that you have the flexibility to adapt as needed.

Understanding and choosing the right cancellation and refund option for your booking is crucial. We encourage our guests to carefully consider their plans and select the Flexi Refund option if they anticipate any potential changes. We aim to provide a fair and transparent policy that respects both our guests’ flexibility needs and our ability to offer quality tours and experiences to all.

4. Credit Card Purchase Security Statement

The confidentiality of your information is assured through the use of TLS encryption, ensuring a secure environment for your online transactions. Payment pages on our website are fortified using the Secure Socket Layer (SSL) protocol, which employs 128-bit data encryption. This level of SSL encryption serves as a robust method to prevent unauthorized access during the transfer of data.

Such security measures facilitate the safe transmission of data, effectively blocking unauthorized access during the exchange of information between the user and the myPos Payment Gateway, as well as in the reverse direction.

The exchange of data between myPos Payment Gateway and financial institutions is conducted over a virtual private network (VPN), further enhancing security by guarding against unauthorized access.

myPos is recognized as a PCI DSS Level 1 certified payment service provider, adhering to the highest standards of payment security.

In alignment with stringent security protocols, credit card numbers are not retained by merchants nor are they accessible to unauthorized individuals, ensuring your payment information remains confidential and secure at all times.

5. Currency Conversion Statement

All transactions are conducted in the local currency, which in Croatia is €. The charge to your credit card account is converted at the current exchange rate of our National bank, and your card issuer may convert this amount to your local currency based on their exchange rates, potentially leading to minor variances from the listed price on our website.

6. Personal Data Gathering and Protection Statement

MONZA GRUPPO d.o.o. commits to only collecting essential customer information necessary for fulfilling our service obligations. We regularly inform and provide choices to our customers regarding the use of their data, including options for marketing communications. Customer information is strictly guarded and accessible only to employees who require it for their duties, ensuring adherence to confidentiality principles.

7. Privacy Policy

Protecting your data is paramount to us. Our Privacy Policy details the management of personal information about our website and services. We encourage you to review this policy to understand our practices.

8. Intellectual Property Rights

All content on the MONZA GRUPPO website, including texts, images, logos, and trademarks, is the exclusive property of MONZA GRUPPO d.o.o. and protected by intellectual property laws. Unauthorized use, reproduction, or distribution of this content without prior consent is strictly prohibited.

9. Limitation of Liability

a. Disclaimer of Warranties: MONZA GRUPPO d.o.o. endeavours to ensure the accuracy and reliability of information and services offered but does not guarantee their completeness or precision. All services are provided “as is” without any warranty.

b. Limitation of Liability: MONZA GRUPPO d.o.o., its directors, officers, employees, agents, or affiliates, shall not be liable for any damages arising from the use of our website or services, under any legal theory.

c. Indemnification: You agree to indemnify and hold harmless MONZA GRUPPO d.o.o. and its personnel from any claims arising from your use of our services or violation of these terms.

10. Governing Law and Jurisdiction

These terms are governed by the laws of Croatia. Disputes arising under these terms will be exclusively resolved in the competent courts of Dubrovnik, Croatia.

11. Amendments and Modifications

MONZA GRUPPO d.o.o. reserves the right to update these terms at any time. Changes take immediate effect upon posting. Regular review of these terms is advised.

12. Entire Agreement

These terms, together with our Privacy Policy, constitute the complete agreement between you and MONZA GRUPPO d.o.o. regarding our website and services.

13. Severability

Should any part of these terms be deemed unenforceable, the remainder will continue in effect as permitted by law.

Contact Information

If you have any questions or concerns regarding these terms and conditions or our services, don’t hesitate to get in touch with us at:


Address: Od Gaja 56, 20000 Dubrovnik, Croatia

Email: lorenmehic@gmail.com | info@seagulldubrovnik.com

Phone: +385 91 151 7695

These terms and conditions were last updated on 25.03.2024.