Booking and Confirmation:
- All bookings are subject to availability and confirmation.
- A valid booking confirmation and identification must be presented at the meeting point.
Payment and Refunds
- Payment is required at the time of booking to secure your reservation.
- Refund requests can be accommodated up to 48 hours before the scheduled tour.
- Cancellations within 24 hours of the tour are non-refundable.
Weather and Safety
- Tours are subject to weather conditions. In the event of adverse weather, tours may be rescheduled or canceled for safety reasons.
- The decision to cancel due to weather is at the discretion of the tour operator.
- Participants must adhere to safety guidelines provided during the safety briefing.
- Children must be accompanied by an adult, and specific age restrictions may apply.
Changes to Booking
- Requests for changes to booking details must be made at least 48 hours before the scheduled tour.
- Changes are subject to availability.
- Participants are expected to arrive at the meeting point on time. Late arrivals may result in the forfeiture of the reservation without a refund.
Intoxication and Misconduct
- The consumption of illegal substances is strictly prohibited.
- Disruptive behaviour or failure to comply with crew instructions may result in removal from the tour without a refund.
Lost or Damaged Items
- The tour operator is not responsible for any lost or damaged personal items during the tour.
Tour Changes by Operator
- The tour operator reserves the right to modify routes, itineraries, or amenities based on operational requirements or unforeseen circumstances.
- Participants engage in the tour at their own risk. The tour operator is not liable for personal injuries, accidents, or loss of personal belongings.
Photography and Videography
- Participants may be photographed or recorded during the tour for promotional purposes. Notify the crew if you prefer not to be included.
- The tour operator is not liable for any failure or delay in performance due to circumstances beyond its control, including but not limited to natural disasters, strikes, or government regulations.
By booking a boat tour with us, you agree to these terms and conditions. Please read them carefully and contact our support team if you have any questions or concerns. We are committed to providing you with a safe and enjoyable maritime experience.