Welcome to seagulldubrovnik.com, the official site of Monza Gruppo d.o.o., where we prioritize providing exceptional tour services in Dubrovnik and safeguarding the privacy and security of our users’ data.

Contact Information

  • Company Name: Monza Gruppo d.o.o.
  • Address: Od Gaja 56, 20 000 Dubrovnik, Croatia
  • Email: info@seagulldubrovnik.com
  • Phone: +385 919 167 163
  • Responsible Person: Loren Mehić

Data Protection Officer

Data Collection and Purpose

We collect personal information such as contact details and preferences to facilitate your bookings, enhance our services, and personalize your experience.

Use of Third-Party Services

  • Booking Management: EZ BOOKER ENTERPRISE (ez-booker.com)
  • Payment Processing: Stripe and Monri ensure secure transactions without storing sensitive payment information.

Cookies and Tracking Technologies

Our website employs cookies for essential functionality, performance improvement, analytics, and personalized marketing. Users can manage their preferences through our cookie consent platform.

Third-Party Recipients

Data may be shared with marketing agencies, cloud storage providers, and analytics platforms under strict privacy standards.

International Data Transfers

We ensure data transferred outside the EU/EEA is protected by implementing standard contractual clauses or the Privacy Shield framework.

Children’s Privacy

We do not knowingly collect information from those under 18 without parental consent.

User Rights

Users have the right to access, rectify, delete, or restrict their data. Detailed instructions for exercising these rights are available on our website.

Data Security

We implement robust security measures such as encryption and access controls to protect against unauthorized access and data loss.

Data Retention Periods

Personal data is retained only as long as necessary for the purposes for which it was collected, in compliance with GDPR requirements for data minimization and storage limitation.

Data Breach Response Plan

In case of a data breach, we have a response plan in place that includes notifying affected individuals and relevant authorities within 48 hours, detailing the nature of the breach and the actions taken to mitigate its impact.

Feedback Mechanism

We encourage user feedback specifically on our privacy policy to continuously improve. Feedback can be provided through our contact email or a dedicated section on our website.

Updates and Communication

Significant updates to the policy will be communicated through our website and via email. Users may need to acknowledge these updates or renew their consent based on the nature of the changes.

Regular Reviews and Updates

We commit to periodic reviews and updates of our privacy policy to reflect changes in legal requirements, technological advancements, and our business practices.

Engagement with Users

Actively seeking and incorporating user feedback is essential for maintaining the relevance and effectiveness of our privacy policy.

By using our services, you acknowledge and agree to the terms outlined in this Privacy Policy.